Delivery Information

Delivery Information

 

1. Delivery Services

1.United Kingdom (including Northern Ireland)
2.Republic of Ireland
3.Europe
4.North America
5.Canada
6.Australia
7.Rest of the World

 

2. Refund and Returns Policy

 

UK (including Northern Ireland)

  • Standard Shipping £5.00 Your order will be shipped via either Royal Mail Recorded Delivery or Secure Courier and delivered within 2-3 working days. Please place your order by 2.30 pm (Mon-Fri) to ensure it is dispatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
  • Express Shipping (Next Working Day) – £9.00 Your order will be shipped via either Royal Mail Special Delivery or Securer Courier and delivered the following working day. Please place your order by 2.30 pm (Mon-Fri) to ensure it is dispatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
  • Express Shipping (Saturday Delivery) – £12.00 Your order will be shipped via either Royal Mail Special Delivery or Securer Courier and delivered on Saturday. Please place your order by 2.30 pm on Friday to ensure it is dispatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.

 

REPUBLIC OF IRELAND

  • Standard Shipping£5.00 Your order will be shipped via Courier and delivered within 2-3 working days. Please place your order by 2.30 pm (Mon-Fri) to ensure it is dispatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.
  • Express Shipping £15.00 Your order will be shipped via Express International Courier and delivered within 1-2 working days. Please place your order by 2.30 pm (Mon-Fri) to ensure it is dispatched the same day, otherwise it may leave the following working day. Orders placed on weekends are sent the next working day.

Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank’s exchange rate.


 

EUROPE

  • Standard Shipping£5.00 Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.
  • Express Shipping£15.00 Your order will be shipped via Express International Courier and delivered within 1-3 working days. Orders placed on weekends are sent the next working day.

Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank’s exchange rate.


 

NORTH AMERICA

  • Standard Shipping £10.00 Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.
  • Express Shipping£25.00 Your order will be shipped via Express International Courier and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.

IMPORT DUTY / TAXES: Please note that that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.

Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank’s exchange rate.


 

CANADA

  • Standard Shipping£10.00 Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.
  • Express Shipping£25.00 Your order will be shipped via Express International Courier and delivered within 2-3 working days. Orders placed on weekends are sent the next working day.

IMPORT DUTY / TAXES: Please note that that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.

Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank’s exchange rate.


 

AUSTRALIA & NEW ZEALAND

  • Standard Shipping£10.00 Your order will be shipped via Secure Courier and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.
  • Express Shipping £25.00 Your order will be shipped via Express International Courier and delivered within 3-4 working days. Orders placed on weekends are sent the next working day.

IMPORT DUTY / TAXES: Please note that that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.

Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank’s exchange rate.


 

REST OF WORLD

  • Standard Shipping£20.00 Your order will be shipped via Courier and delivered within 7-10 working days. Orders placed on weekends are sent the next working day.
  • Express Shipping£40.00 Your order will be shipped via Express International Courier and delivered within 2-4 working days. Orders placed on weekends are sent the next working day.

IMPORT DUTY / TAXES: Please note that that local Import Duty and/or Sales Tax may be payable on receipt. Please refer to your local customs office for more information.

Your credit card will be charged in £UK Pounds Sterling and the local currency equivalent shown on your statement will be determined by your bank’s exchange rate.

 

2. Returns and Refund Policy

1. Introduction

This policy is in line with the conditions that are applicable to the UK trading standards guidelines that apply to foods.These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).

2. Returns

2.1 If you feel that you have no alternative  but to return the product with in your legal right of return of the product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within [14] days following [the date of dispatch of the product to you];
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.

3. Returns procedure

The company will charge the equivalent of  a 20% fee for the administrative costs of handling and refunding of ant monies to said parties.

4. Exclusions

No exclusions apply.

5. Refunds
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will  not refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.]
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. Our details
7.1 This website is owned and operated by Arawak Pure Cacao.
7.2 Our principal place of business is at 7 Rowe’s Yard, Invicta Way, Manston Business Park, Ramsgate, Kent, United Kingdom.
7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to team@arawakpurecacao.com.